Telephony with integrated Contact Centre capabilities
Details
- Buyer
- Cunninghame Housing Association
- Value
- £100,000
- Topic
- Telecommunications services
- Published
- 19 December 2025
- Submission
- 20 January 2026
- Source
- uk:find_a_tender
Tender description
Replacement Telephony system including contact centre capabilities. Lot 1: The scope of this tender includes: Replacement of the existing Mitel telephony and contact centre systems. Migration to a fully cloud-based telephony platform. Provision of call recording, call reporting, and basic call centre functionality for all 150 users. Integration with business systems Rubixx Housing Management System & Microsoft). Support for multisite operations. Ongoing support, maintenance, and business continuity services. A hosted platform geographically located to comply with GDPR regulations. Please refer to the full requirements on the Invitation to Tender document attached as an additional document.
Timeline
- Completed: Tender published19 December 2025Current notice
- Completed: Submission date20 January 2026
About the buyer
Cunninghame Housing Association is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 64200000 · Telecommunications services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cunninghame-housing-association.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cunninghame-housing-association.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cunninghame-housing-association.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cunninghame-housing-association.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cunninghame-housing-association.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cunninghame-housing-association.gov |
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