Out of Hours Call Handling Service
Details
- Value
- GBP 2,200,000
- Duration
- 3 years
- Topic
- Telephone network
- Published
- 16 December 2025
- Source
- uk:find_a_tender
Tender description
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued. ## Contract award Title: Out of Hours Call Handling Service
Timeline
- Completed: Award date10 December 2025
- Completed: Award published16 December 2025Current notice
- Next: Contract expiry date31 March 2029in 3 years
About the buyer
SWAYTHLING HOUSING SOCIETY LIMITED is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 32551400 · Telephone network
- 64214200 · Telephone switchboard services
- 79510000 · Telephone-answering services
- 79511000 · Telephone operator services
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov |
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