Provision of Microsoft Teams direct routing carrier and contact centre services via CCS Framework RM6116 Lots 4b and 4c

Tender description

The University of Cumbria require a resilient SIP service to support Teams Telephony, with cloud-based session border controllers. The SIP service must be designed so that all components are resilient. The bidder must provide the following capacity – 60 active channels. The bidder must be capable of increasing the number of channels / concurrent calls in minimum increments of 1 and within 24 hours of a formal instruction from University of Cumbria. The proposed solution must provide an online portal that allows for management of the SIP service. University of Cumbria requires a robust, cloud-based, omni-channel contact centre solution that delivers seamless integration with Microsoft Teams and supports the full range of contact centre operations. It must provide a unified, secure, and scalable platform that enhances customer experience and operational efficiency.<br /><br />Provision of Microsoft Teams direct routing carrier and contact centre services via CCS Framework RM6116 Lots 4b and 4c<br /><br />PLEASE NOTE- We will be unavailable to answer any clarifications between 22nd December 2025 and 5th January 2026. We encourage you to submit any clarifications prior to then, and we will aim to respond before 19th December 2025.