Awarded contract

Contact Centre - Enhanced Software Solution

Details

Buyer: Thirteen Housing Group Ltd
Supplier(s): Avoira Ltd
Value: £239,380
Duration: 3 years
Topic: IT services: consulting, software development, Internet and support
Published: 28 January 2025
Source: uk:contracts_finder

Tender description

Upgrading Contact Centre platform that includes automated Quality Assurance capability that moves and supports the Touchpoint management team in ensuring risk and quality are managed accordingly.

Timeline

Completed: Award published28 January 2025
Current notice
Completed: Award date1 March 2025
Next: Contract expiry date29 February 2028in 17 months

About the buyer

Thirteen Housing Group Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72000000 · IT services: consulting, software development, Internet and support

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov
Commercial Director	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov
Procurement Manager	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov
Category Lead	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov
Senior Buyer	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov
Contracts Manager	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov

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Contact Centre - Enhanced Software Solution

Details

Tender description

Timeline

About the buyer

Relevant CPV codes

AI insights

Decision makers

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