Awarded contract

SMBC and SHG Netcall Contact Centre Solution

Details

Buyer
Stockport Metropolitan Borough Council
Supplier(s)
Netcall Technology Limited
Value
GBP 693,000
Topic
IT services: consulting, software development, Internet and support
Published
18 November 2025
Source
uk:find_a_tender

Tender description

Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution. Advanced self-serve and call diversion features, with AI capabilities. Lot 1: Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution. Advanced self-serve and call diversion features, with AI capabilities.

Timeline

  1. Award published18 November 2025
    Current notice
  2. Award date18 November 2025

About the buyer

Stockport Metropolitan Borough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72000000 · IT services: consulting, software development, Internet and support
  • 72260000 · Software-related services

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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