Awarded contract

Multi Channel Contact Centre and Telephony Service

Details

Buyer: Social Security Scotland
Supplier(s): Vodafone Ltd
Value: GBP 22,517,000
Topic: Telephone and data transmission services
Published: 2 October 2025
Source: uk:public_contracts_scotland

Tender description

Provision of a multi channel cloud based contact centre platform and the telephony associated with the platform. Lot 1: Provision of a multi channel cloud based contact centre platform and the telephony associated with the platform.

Timeline

Completed: Award date26 September 2025
Completed: Award published2 October 2025
Current notice

About the buyer

Social Security Scotland is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

64210000 · Telephone and data transmission services
79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@social-security-scotland.gov
Commercial Director	+44 •••• ••••••	••••••••@social-security-scotland.gov
Procurement Manager	+44 •••• ••••••	••••••••@social-security-scotland.gov
Category Lead	+44 •••• ••••••	••••••••@social-security-scotland.gov
Senior Buyer	+44 •••• ••••••	••••••••@social-security-scotland.gov
Contracts Manager	+44 •••• ••••••	••••••••@social-security-scotland.gov