Awarded contract

DDaT24517 Acas Helpline replacement

Details

Buyer: UK Shared Business Services - UKSBS
Supplier(s): Vodafone Ltd
Value: GBP 2,746,552.94
Duration: 4 years
Topic: Network system
Published: 20 August 2025
Source: uk:contracts_finder

Tender description

***Please note this is an award notice, not a call for competition*** Advisory, Conciliation and Arbitration Service had a requirement for the provision of contact centre system. This call-off contract has been sourced via a further competition under the CCS framework Network Service 3 RM6116. ***CCN001 is to include additional features as per the Call-Off Contract***

Timeline

Completed: Award date8 August 2025
Completed: Award published20 August 2025
Current notice
Next: Contract expiry date2 March 2029in 3 years

About the buyer

UK Shared Business Services - UKSBS is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

32427000 · Network system

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@uk-shared-business-services-uksbs.gov
Commercial Director	+44 •••• ••••••	••••••••@uk-shared-business-services-uksbs.gov
Procurement Manager	+44 •••• ••••••	••••••••@uk-shared-business-services-uksbs.gov
Category Lead	+44 •••• ••••••	••••••••@uk-shared-business-services-uksbs.gov
Senior Buyer	+44 •••• ••••••	••••••••@uk-shared-business-services-uksbs.gov
Contracts Manager	+44 •••• ••••••	••••••••@uk-shared-business-services-uksbs.gov