Awarded contract

G-Cloud (RM1557.13) Complaints Management System

Details

Buyer: Middlesbrough Council
Supplier(s): COMPUTER APPLICATION SERVICES LIMITED
Value: GBP 33,250
Duration: 2 years
Topic: Machinery for mining, quarrying, construction equipment
Published: 1 August 2025
Source: uk:procontracts

Tender description

Complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints, customer feedback and enquiries in one integrated system. FOI, EIR and SAR case types included.

Timeline

Completed: Award date18 November 2024
Completed: Award published1 August 2025
Current notice
Next: Contract expiry date17 November 2026in 3 months

About the buyer

Middlesbrough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

43000000 · Machinery for mining, quarrying, construction equipment

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@middlesbrough-council.gov
Commercial Director	+44 •••• ••••••	••••••••@middlesbrough-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@middlesbrough-council.gov
Category Lead	+44 •••• ••••••	••••••••@middlesbrough-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@middlesbrough-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@middlesbrough-council.gov