Awarded contract

Cloud Based Contact Centre

Details

Supplier(s)
Fohen Ltd.
Value
GBP 686,656.8
Duration
3 years
Topic
Highways consultancy services
Published
2 July 2025

Tender description

This proposal is to undertake a project to explore the market for a replacement cloud-based contact centre service contract. The project will cover requirements gathering, governance, procurement and transition/transformation activities. The high-level benefit of the project will be the continued provisioning of cloud-based contact centre services. It will also facilitate opportunities to confirm value for money and that the most appropriate functional and technical solution is in place.

Timeline

  1. Completed: Award date1 April 2025
  2. Completed: Award published2 July 2025
    Current notice
  3. Next: Contract expiry date31 March 2028in 2 years

About the buyer

National Highways Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 71311210 · Highways consultancy services

AI insights

  • Is there a preferred supplier?
  • What are the buyers pain points?
  • What has the buyer previously procured?
  • What are the key requirements?
Sign-up to enrich

Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

Related topics

Topics related to Cloud Based Contact Centre, ranked by notice volume.

View all topics
TopicCountValue
  1. 328
    £60.7bn

Related buyers

Buyers similar to National Highways Limited.

View all buyers

Win more public sector contracts

Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.