Awarded contract

Contact Centre Solution

Details

Buyer: Isle of Wight Council
Supplier(s): Cinos Ltd
Value: GBP 307,810.78
Duration: 3 years
Topic: Software package and information systems
Published: 28 April 2025
Source: uk:contracts_finder

Tender description

Cloud based omni channel Contact Centre solution which will integrate in Microsoft Team for the main corporate telephony system. This is the identified solution to replace the current Avaya telephony system. This will also include professional services, licenses and ongoing support and maintenance. \r

Timeline

Completed: Award published28 April 2025
Current notice
Completed: Award date19 May 2025
Next: Contract expiry date29 September 2028in 2 years

About the buyer

Isle of Wight Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48000000 · Software package and information systems
72000000 · IT services: consulting, software development, Internet and support

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@isle-of-wight-council.gov
Commercial Director	+44 •••• ••••••	••••••••@isle-of-wight-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@isle-of-wight-council.gov
Category Lead	+44 •••• ••••••	••••••••@isle-of-wight-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@isle-of-wight-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@isle-of-wight-council.gov

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