Tenant Satisfaction Survey
Details
- Topic
- Survey conduction services
- Published
- 10 March 2025
- Submission
- 31 March 2025
- Source
- uk:procontracts
Tender description
The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on. We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines. We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes. We are looking for a partner that can deliver the first survey in June/July 2025. Please submit any questions and responses through the messaging function on the Portal. Please submit the method statement and pricing schedule for review. Keywords: Customer Satisfaction Survey, Tenant Survey, Survey
Timeline
- Completed: Tender published10 March 2025Current notice
- Completed: Submission date31 March 2025
About the buyer
Wythenshawe Community Housing Group is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79311200 · Survey conduction services
- 79311210 · Telephone survey services
- 79342310 · Customer survey services
- 79342311 · Customer satisfaction survey
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov |
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