Awarded contract
Complaints Handling Satisfaction Survey
Details
- Supplier(s)
- MEL Research Limited
- Value
- GBP 108,284
- Duration
- 4 years
- Topic
- Survey services
- Published
- 13 March 2025
- Source
- uk:contracts_finder
Tender description
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.
Timeline
- Completed: Award published13 March 2025Current notice
- Completed: Award date24 March 2025
- Next: Contract expiry date31 March 2029in 3 years
About the buyer
Office of Rail and Road is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79311000 · Survey services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov |
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