Awarded contract

Contact Centre - Telephony

Details

Buyer
Bedford Borough Council
Supplier(s)
Softcat PLC
Value
GBP 408,817
Duration
5 years
Topic
Telecommunications network
Published
20 February 2024
Source
uk:contracts_finder

Tender description

An omni-channel contact centre platform will allow the front-line services to continue to manage contacts whilst allowing Customer Services Centre to use one platform to manage all contacts. An omni-channel contact centre will be integrated to the digital platform and ability to manage contacts through phone, chat, social media and many others. The following front-line services use the contact centre solution: • Customer Services Centre • ICT Services • Parking Services • Local Welfare Provision • MASH/IFD • Local Taxation • Pensions • Debt Control • Older Peoples Services

Timeline

  1. Award date31 January 2024
  2. Award published20 February 2024
    Current notice
  3. Contract expiry date30 January 2029in 2 years

About the buyer

Bedford Borough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 32412100 · Telecommunications network

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Decision makers

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