Provision of Mobility as a Service (MaaS) solution

Tender description

The West of England Combined Authority (WECA) Future Transport Zone (FTZ) is a £28m innovation programme aiming to improve the integration of public transport across the West of England. Our vision for MaaS is to deliver a regional journey planning, booking, ticketing, payment and information solution covering Bristol, Bath and North East Somerset, South Gloucestershire, and North Somerset. Lot 1: TThe West of England Combined Authority (WECA) Future Transport Zone (FTZ) is a £28m innovation programme aiming to improve the integration of public transport across the West of England. Our vision for MaaS is to deliver a regional journey planning, booking, ticketing, payment and information solution covering Bristol, Bath and North East Somerset, South Gloucestershire, and North Somerset. The selected supplier will work closely with WECA, the local authorities listed above, local transport providers and other key stakeholders to deliver the MaaS solution. Through a collaborative and agile approach, we seek for a minimum-viable product (MVP) to be initially delivered, with additional functionality to be introduced during the life of the project. Key functionality we expect (either at MVP stage or during the life of the project) includes: - Customer facing mobile phone application and website - Multi-modal journey planner - Ticket booking and payment (single operator and multi-modal) - Ability to offer bundled mobility packages and capped ticketing. - Account based payments - The ability to provide mobility credits, rewards and incentives - Technical integration with local transport operators - Web based analytics interface - Customer support desk - Support desk for WECA and transport operators