Complaints and Compliments System
Details
- Supplier(s)
- Netcall Technology Limited
- Value
- GBP 76,770
- Duration
- 1 year
- Topic
- Database and operating software package
- Published
- 16 October 2024
- Source
- uk:contracts_finder
Tender description
Access to Liberty Create / Citizen Hub (Starter Licence) with Complaints, FOI, General Enquiries and 1 RPA Bot, to be used as the interim complaints system for logging and managing all complaints and other case types for the Council. Additional information: This contract was award via the Council's Best Value Form process as per North Yorkshire Council's Procurement and Contract Procedure Rules. This is a 1 year contract with the option to extend for a further two 1 year periods (1+1+1)."
Timeline
- Completed: Award date29 August 2024
- Completed: Award published16 October 2024Current notice
- Completed: Contract expiry date28 August 2025
About the buyer
North Yorkshire Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48600000 · Database and operating software package
- 48900000 · Miscellaneous software package and computer systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov |
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