Closed tender

GB-Glasgow: IVR Review Services

Details

Buyer
Student Loans Company
Value
GBP 75,000
Topic
Computer-related professional services
Published
25 January 2024
Submission
14 February 2024
Source
uk:contracts_finder

Tender description

The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Timeline

  1. Tender published25 January 2024
    Current notice
  2. Submission date14 February 2024

About the buyer

Student Loans Company is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72590000 · Computer-related professional services

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Decision makers

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