Strategic Support and Development (IT Services)

Tender description

The Coal Authority (the "Authority") is looking to engage a strategic supplier to provide resources and services for our support and development contract for which the procurement is expected to begin in early 2025. This notice is provided to advertise and seek responses to a series of market engagement opportunities which will in turn provide further detail and inform the planned procurement and help shape the requirements. Lot 1: The aim of this procurement exercise is to let a contract and find a strategic long-term partner(s) to work / collaborate with our internal digital team and business and to either wholly, or partly provide support and resources to the development and maintenance of our core strategic system. The types of work we expect to be undertaken during the contract period include; Transition activities • Work with incumbent supplier to undertake knowledge transfer and on-boarding of existing support and development activities • Support Digital team in developing a collaborative and cohesive future operating model for the delivery of digital services Core activities • Operational application development and support • Delivery / Release management • Geospatial information services • Project led development and support • Incident and change management • Architectural support • Business Analysis and user research support • Quality Assurance • Cloud infrastructure support (AWS) • Managed Cloud (Azure services) • Service desk and Service management • Microsoft infrastructure • End User Device (EUD) management • Database • Supply of DDAT Resources within a flexible model • Support business continuity exercises and response activities Flexible activities • Ability to deliver new projects using a range of technologies within a cloud ecosystem • Support the development of the enterprise architecture at various levels Please see VI.3) Additional information of this notice for a more detailed description of the services. Additional information: The Authority shall be holding an early market engagement meeting via Microsoft Teams to which all interested suppliers are invited. This meeting will be held on Tuesday 17th September 2024 14:30 - 16:00 where the Authority will, give an introduction to the Authority, provide updates on the requirement; present further details on the proposed procurement and timescales; as well a short Question and Answer opportunity. This will be followed up with a second sessions on Thursday 26th September 2024 - 09:30 - 12:30 which will be held at our offices in Mansfield. This will include a site visit and further in-depth discussions around the existing operations and the future scope of services including feedback on the proposed service and procurement. The Authority invites suppliers to express their interest in this market engagement opportunity via the InBye Portal no later than 16:00 Friday 13th September 2024. To register please log on to http://redirect.transaxions.com/events/yWVlE Should you have any questions, please contact Rebecca Vines on 01623 637351