Independent NPS Surveys
Details
- Value
- GBP 30,000
- Topic
- Customer satisfaction survey
- Published
- 17 January 2024
- Source
- uk:find_a_tender
Tender description
KFM is looking to engage a consultancy to run a Net Promoter Score (NPS) survey. NPS is a key metric to enable KFM to understand the customer experience. It provides us with a temperature check and is a rich source of qualitative feedback that enables us to make tangible changes to improve our service to our customers. Lot 1: Looking for suppliers to conduct the following service: <br/><br/>• Minimum of 250-300 NPS surveys that evaluates our supply chain and technician functions across Denmark Hill Hospital (DMH) site and Princess Royal University Hospital (PRUH) sites.<br/>• This will be split roughly one-third technician customers and two-thirds supply chain customers.<br/>• With regards sites, this will be split roughly one-third PRUH and two-thirds DMH.<br/>• Analysis of results with clear recommendations for improvements KFM should consider making will be required.<br/>• NPS standard survey questions apply.
Timeline
- Completed: Pre-tender published17 January 2024Current notice
About the buyer
Kings Facility Management is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79342311 · Customer satisfaction survey
- 79411000 · General management consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@kings-facility-management.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@kings-facility-management.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@kings-facility-management.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@kings-facility-management.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@kings-facility-management.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@kings-facility-management.gov |
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