Contact Centre Solution
Details
- Value
- GBP 180,000
- Topic
- Software package and information systems
- Published
- 17 May 2024
- Submission
- 7 June 2024
- Source
- uk:find_a_tender
Tender description
Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise Lot 1: Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise. A refresh of the current contact management solution has been identified and it is the<br/>intention of the Trust to go out to market to evaluate innovative technologies and methods<br/>of service delivery.<br/>The current service handles internal and external engagements across all Trust sites with call<br/>volumes of circa 7,000 per day. This is predominately via voice, however the ability to<br/>handle SMS, web chat and robotic channels is becoming more prevalent.
Timeline
- Completed: Tender published17 May 2024Current notice
- Completed: Submission date7 June 2024
About the buyer
Northumbria Healthcare NHS Foundation Trust is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@northumbria-healthcare-nhs-foundation-trust.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@northumbria-healthcare-nhs-foundation-trust.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@northumbria-healthcare-nhs-foundation-trust.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@northumbria-healthcare-nhs-foundation-trust.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@northumbria-healthcare-nhs-foundation-trust.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@northumbria-healthcare-nhs-foundation-trust.gov |
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