Provision of Train Catering Services (Avanti and TransPennine Express)

Tender description

First Rail Holdings (FRH) tender for On-Train Catering Services on behalf of Avanti West Coast (Avanti) and Transpennine Express (TPE) for the provision of end to end Catering Services including; New Product Development (NPD)/ Product Procurement & Delivery and associated Supply Chain Management, Final Mile Logistics (from receipt of Goods into Service Centre through to delivery to trainside) and Outsourced On-Train Retail Trolley Services (TPE only). On-Train Catering Services relate to the provision of food products suitable for either retail or complimentary purposes on board train services in First Class, Standard Premium (Avanti only) or Standard Class to ensure rail passenger access to refreshments during their journey either via trolley services or dedicated onboard sales outlets. NB This requirement also includes the provision of products to First Class lounge facilities at specific stations, special events and some HQ Office locations. Lot 1: Avanti West Coast Final Mile Logistics (incl. overall governance responsibility for Lot 2) The successful tenderer will be accountable for all processes and staffing requirements relating to the safe and efficient management of catering goods from the point they enter their specified premises, through delivery to the train and then reverse logistics for goods coming back. Key activities include: * Professional, safe and efficient warehouse management, including relevant IT systems. * Maximising availability, whilst minimising waste * Product order and delivery to trains, lounges etc in accordance with forecasting provided by Avanti. * Maintenance of Avanti premises and assets. * Robust safety and food safety systems to ensure that all safety risks are managed, monitored and minimised. *Engagement and management of the supplier staff, minimising sickness and turnover. * NB for the avoidance of doubt, staffing onboard Avanti trains is OUT of scope, as this is conducted in-house by Avanti. * TUPE applies for incumbent Supplier staff (c 211 individuals) Lot 2: Avanti West Coast New Product Development/Procurement & Delivery and associated Supply Chain Management The successful tenderers will be accountable for the processes and staffing required to deliver services through lead all processes from New Product Development/Product Specification through to delivery to specified premises of the final mile logistics (i.e., Service Centre locations as detailed in the PQQ documentation). Key activities include: * NPD activities: Avanti to provide a brief, the passenger forecast and the budget. The supplier must provide a specification against this to meet the brief. * Sourcing products at the best value for money price, and then actively managing this to ensure we stay competitive through the product lifecycle. *Ensuring our Supplier base is safe and responsible. * Management of lower tier (subcontracted third party) food and product suppliers either sourced by the supplier or designated by Avanti. *Specification, order and supply of food and ancillary catering product. This includes creation of documentation such as calorific and allergen advice, maintenance of a 'bill of materials'. *Accountable for ensuring the correct level of food and catering product is available for order and/or push to the final mile logistics supplier. * Sense check of orders to minimise waste due to error and/or system fault. * Invoicing Avanti for the goods procured, with appropriate backup such that it is clear that goods were received. * TUPE applied for incumbent Supplier staff (c 6 individuals) Lot 3: TransPennine Express Wholly Outsourced On-Train Catering Services The successful tenderer will be accountable for the processes and staffing required to lead all processes from New Product Development/Product Specification through to delivery to specified premises for final mile logistics, together with all processes relating to the safe and efficient management of catering goods from the point they enter their specified premises, through delivery to the train, and then reverse logistics for goods coming back. In addition, the successful tenderer will be accountable for all processes and staffing required to deliver on-train catering retail Services for rail customers to purchase food and beverage on board specified TPE train services. Key activities include: Professional, safe and efficient warehouse management, including relevant IT systems, Maximising availability, whilst minimising waste. Product order and delivery to trains etc in accordance with forecasting provided by TPE Maintenance of TPE premises and assets, Robust safety and food safety systems to ensure that all safety risks are managed, monitored and minimised, Engagement and management of the supplier staff, minimising sickness and turnover. NPD activities: TPE provide a brief, the passenger forecast and the budget. The supplier must provide a specification against this to meet the brief. Sourcing products at the best value for money price, and then actively managing this to ensure we stay competitive through the product lifecycle. Ensuring our Supplier base is safe, and responsible. Management of lower tier (subcontracted third party) food and product suppliers either sourced by the supplier or designated by TPE. Specification, order and supply of food and ancillary catering product. This includes creation of documentation such as calorific and allergen advice, maintenance of a 'bill of materials'. Accountable for ensuring the correct level of food and catering product is available for order and/or push to the final mile logistics supplier. Sense check of orders to minimise waste due to error and/or system fault. Providing open book management information to demonstrate performance against the agreed P&L account. NB For the avoidance of doubt, staffing onboard TPE trains is IN scope for this Lot. • TUPE applies for incumbent Supplier staff (c 145 individuals).