Expired contract

Contact Centre Services

Details

Supplier(s)
SERCO LIMITED
Value
GBP 9,544,470.42
Duration
2 years
Topic
Administration services
Published
13 December 2023

Tender description

Provision of outsourced contact centre services.

Timeline

  1. Completed: Award published13 December 2023
    Current notice
  2. Completed: Award date19 February 2024
  3. Completed: Contract expiry date16 November 2025

About the buyer

COMPANIES HOUSE is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 75100000 · Administration services
  • 75130000 · Supporting services for the government
  • 79340000 · Advertising and marketing services
  • 79341000 · Advertising services
  • 79341100 · Advertising consultancy services
  • 79341400 · Advertising campaign services
  • 79342000 · Marketing services
  • 79342100 · Direct marketing services
  • 79342200 · Promotional services
  • 79342300 · Customer services
  • 79342310 · Customer survey services
  • 79342311 · Customer satisfaction survey
  • 79342320 · Customer-care services
  • 79510000 · Telephone-answering services
  • 79511000 · Telephone operator services
  • 79512000 · Call centre
  • 79530000 · Translation services
  • 79540000 · Interpretation services
  • 79550000 · Typing, word-processing and desktop publishing services
  • 79570000 · Mailing-list compilation and mailing services
  • 79600000 · Recruitment services
  • 79610000 · Placement services of personnel
  • 79994000 · Contract administration services
  • 79996100 · Records management

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Decision makers

Connect with the people behind this procurement.

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Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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