Logistics planning tool (replacement for rostering and mutual aid systems)

Tender description

The overall scope for the Services is for the Supplier to provide the following core Logistics Planning functionality for End Users, including:<br/><br/>• Duty, Standby and Incident Rostering capability;<br/>• Mutual Aid capability (e.g. sharing staff and Equipment Assets between different teams, such as the Buyer's Area Teams) in order to support Incidents;<br/>• creation and maintenance of a Logistics Planning application accessible from standard web browsers on desktop and mobile devices;<br/>• an ability to restrict access to functionality and data based on an End User's Persona, Incident Role and Organisational Unit;<br/>• reporting and notifications to support operational management and alerting of End Users as to necessary actions;<br/>• a capability to ingest and export data via APIs and dataset files;<br/>• self-service configuration and admin functions which allows the Buyer to perform routine maintenance tasks (e.g. adding new categories of Equipment Assets, adding new Incident Roles, or creating new Shift Templates);<br/>• provision of Documentation for training and End User help; and<br/>• IT Service Management (in accordance with ITIL v4) for the Logistics Planning application Lot 1: The Logistics Planning Tool (LPT) project’s vision is to deliver strategic resourcing tool(s) for incident management, including both people and equipment. The project will ensure our tools and ways of working can support logistical planning and coordination so that the right resources can be planned, requested and directed to the right locations in advance of when they’re needed. The Incident Management strategy recognises that IT systems are key to support the efficient use of resources, clear decision-making and effective communication that are essential to deliver the future service. <br/><br/>The ultimate objective of the project is to develop and embed an improved and nationally consistent service for managing the resources (people and equipment) required to support incident response and improve the associated ways of working. Effective management of the EA’s incident response is underpinned by efficient logistics processes, and this requires reliable information systems to roster staff and manage equipment sharing between areas to get what is needed to the front-line as soon as possible. The business case for this project is underpinned by more cost-effective use of resources (human and equipment) and ensuring that they are in the right place at the right time to mitigate the impact of incidents.<br/><br/>The intention of this project is to procure a scalable solution that, whilst focussing on EA initially, can be used to serve any rostering requirements across Defra Group (e.g. APHA veterinarians).