IT Services Outsource Tender Via CCS Framework RM6100 Lot 4

Tender description

East Sussex Fire Authority wish to procure a defined set of outsourced IT Services (which are detailed in its IT Service Catalogue) for the organisation under the following Crown Commercial Services (CCS) framework: RM6100 Framework – Lot 4: Technology Services 3: via a further competitionProvides access to technology strategy and service design as well as services to provide support with moving to the operational running of an IT estate. It also provides support for large projects, up to top secret classification and a range of other technology services such as:• provision and management of IT service desk• end user device support• network support• asset disposal and application maintenance• IT infrastructure support (for example, server and storage hardware Lot 1: East Sussex Fire Authority, of which East Sussex Fire and Rescue Service (ESFRS) are part, provides prevention, protection and response services to more than 800,000 people within the area of East Sussex and the City of Brighton & Hove. Our purpose is to make our communities safer.ESFRS' technology estate covers Head Office & Training Centre locations, plus 24 fire stations across East Sussex. It also includes operational mobilising technology, data centre presence in Guildford & Salfords, but excluding 999 control room services, which are provided by Surrey Joint Fire Control.We have published a PIN for 5 reasons:1 Early Notification2 Market Engagement3 Transparency4 Information Dissemination5 SME ParticipationThe contract is expected to last for 5 years, with an option to extend for up to 2 years. As an IT Service tender, potential suppliers will be required to show they can support and deliver a wide range of technology services. To encourage bids from SMEs we will allow consortium bids.ESFRS has defined three key stages under a new contract that are required to establish the service and then maintain the service in the medium to long term.1 Day one services – 8 categories, 72 services2 Transition of IT Services to new contract3 Transformation - including cloud migrationThe following lifecycle of the contract will be covered through the tender. Further details will be developed over the course of the procurement process.- Investigation- Transition- Establishment- Maintain- Transformation- Continual Service Improvement- Technology Leadership- Industry KnowledgeESFRS expects the winning bidder to be an integral part of the organisation, working in partnership with the IT Governance team, and other key business stakeholders, to ensure the delivery of effective IT & technology services.Current services fall into 8 categories.1 Application Support (Troubleshooting; Maintenance; Monitoring; Configuration; Security & Compliance; Bug Fixes; Backup & Recovery)2 Cloud Support (Technical Assistance; Configuration & Optimisation; Security & Compliance; Monitoring; Migration & Integration; Backup & Recovery)3 Datacentre Support (Infrastructure Management & Maintenance; Software Support; Security & Compliance; Monitoring & Troubleshooting; Backup & Recovery)4 IT Security Support (Risk Assessment; Infrastructure Setup; Incident Response; Monitoring; Awareness; Compliance & Governance; Vulnerability Management)5 Network Support (Setup & Configuration; Monitoring & Maintenance; Issue Resolution; Security; Upgrades)6 Operational Fire Support (Maintenance & Monitoring; Integration & Upgrades; Security; Risk Assessment & Compliance; Fault Diagnosis & Resolution; Data Management)7 Service Delivery (Strategy; Service Design; Service development; End User Devices; Service Transition; Service Levels; CRM)8 Service Management (Service Design & Transition; Service Operation; CSI; Change, Incident, Problem & IT Asset Management; SLA Management; Reporting)Some of the key principles that ESFRS would expect to underpin working in partnership would include:- A reduction in IT & technology costs in real terms over the medium to long term- Maximising the value from existing and new IT investment- Delivery of measurable improvements in technology performance & availability- Avoidance of the need to change on a "cost per unit" basis for services- Improving the service to operational & business stakeholders- Providing thought leadership in opportunities from emerging technologies- Encouraging technology cooperation & collaboration across fire & rescue services- Engagement with other emergency services and local authority stakeholders- Providing opportunities to enhance community fire safety thought public engagementWe are a community focused service and expect our suppliers to demonstrate their how they will deliver to sustainability, social responsibility, diversity, and inclusion through this contract.