Awarded contract

GB-London: FSCS465 Customer Satisfaction (call-off via FSCS425 Strategic Market Research Services)

Details

Buyer
Financial Services Compensation Scheme
Supplier(s)
Watermelon Research Ltd
Value
GBP 335,536
Duration
3 years
Topic
Market research services
Published
7 December 2023
Source
uk:contracts_finder

Tender description

Provision of a service to ensure continued delivery of FSCS's Customer Satisfaction (CSAT) programme. The contract will include a review of the current service, followed by a proposal to innovate and refresh the service in order to deliver our future strategy.

Timeline

  1. Award date11 September 2023
  2. Award published7 December 2023
    Current notice
  3. Contract expiry date30 September 2026in 1 month

About the buyer

Financial Services Compensation Scheme is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79310000 · Market research services

AI insights

  • Is there a preferred supplier?
  • What are the buyers pain points?
  • What has the buyer previously procured?
  • What are the key requirements?
Sign-up to enrich

Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

6 similar open tenders

See more open tenders related to GB-London: FSCS465 Customer Satisfaction (call-off via FSCS425 Strategic Market Research Services).

Explore all open tenders

Related topics

Topics related to GB-London: FSCS465 Customer Satisfaction (call-off via FSCS425 Strategic Market Research Services), ranked by notice volume.

View all topics
TopicCountValue
  1. Customer Experience Tenders
    4,169
    £124.0bn
  2. Market Research Tenders and Contracts
    703
    £4.5bn

Related buyers

Buyers similar to Financial Services Compensation Scheme.

View all buyers
BuyersCountValue
  1. NHS England
    1,713
    £205.5bn
  2. NHS Property Services Ltd
    461
    £2.1bn
  3. UK Shared Business Services - UKSBS
    372
    £250.0m
  4. Sellafield Limited
    362
    £15.0bn
  5. Bank of England
    294
    £2.8bn
  6. Network Rail
    267
    £19.9bn
  7. Financial Conduct Authority
    250
    £511.2m
  8. Post Office Ltd
    203
    £1.0bn
  9. Nuclear Decommissioning Authority (NDA)
    142
    £900.0m
  10. Genomics England
    122
    £59.9m

Win more public sector contracts

Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.

Try for free