20/095 - Step 1 - Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland

Tender description

Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland. Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers. As per PQQ Doc Lot 1: As per PQQ Doc You must submit through the eTenders system before the deadline. Tenders that are not fully uploaded by the response deadline will not be accepted by the system. Please submit via the eTenders system not later than 12:00hrs local time on 29/01/21. Help Guides: www.etenders.gov.ie/system-user-guides