Expired contract

In-Journey Roadworks Insight

Details

Buyer: National Highways Limited
Supplier(s): GB-CFS-173
Value: GBP 754,000
Duration: 2 years
Topic: Design and execution of research and development
Published: 26 April 2023
Source: uk:contracts_finder

Tender description

For the provision of of the Major Projects 'In Journey Roadworks Insight' programme, the Programme uses a unique, qualitative mystery shopping methodology to assess customer experience through roadworks. Customers undertake passenger journeys through live roadworks across various times of the day and days of the week, during which, a customer audit questionnaire is used to capture and report on their implicit real-life customer experience.

Timeline

Completed: Award date1 April 2023
Completed: Award published26 April 2023
Current notice
Completed: Contract expiry date31 March 2025

About the buyer

National Highways Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

73300000 · Design and execution of research and development

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@national-highways-limited.gov
Commercial Director	+44 •••• ••••••	••••••••@national-highways-limited.gov
Procurement Manager	+44 •••• ••••••	••••••••@national-highways-limited.gov
Category Lead	+44 •••• ••••••	••••••••@national-highways-limited.gov
Senior Buyer	+44 •••• ••••••	••••••••@national-highways-limited.gov
Contracts Manager	+44 •••• ••••••	••••••••@national-highways-limited.gov