Request for Tenders Public Bike Hire Scheme in Athlone and Mullingar

Tender description

Westmeath County Council is seeking tenders from potential operators to roll out and operate a bike hire scheme in Athlone and Mullingar for an initial period of 3 years with a review after an initial 6-month bedding in period. The scheme should operate on an app-based system which will be provided by the tender company. The app will need to be free to install on all mobile devices and allow users to quickly sign up to hire a bicycle. The app should control the locking and unlocking of the bicycle fleet. The app should also facilitate the payment for hires using all major credit/debit cards. A minimum of 30 bikes should be supplied for each town. Bikes will need to be good quality, well maintained units with a minimum of 3 gears. They should be suitable for safe use by the general public. The successful operator will monitor the parking locations of the bikes and ensure they can be locked and tethered in the agreed designated zones within each town. The bike fleet will need to be maintained by the operator every 30 days to ensure the fleet is consistently safe and fit for purpose. The operator will need to be able to maintain the fleet of bikes in both towns and also offer a rebalancing service to ensure adequate bikes are available at all locations within the agreed designated zone in each town. A rebalancing guarantee of a minimum of 7 hours per week in both Mullingar and Athlone is required. Public liability insurance will need to be provided by the operator for the scheme which includes full indemnity for Westmeath County Council. Customer service needs to be available to the public during operating hours of the scheme. This will be provided by the operator. The operator will offer the option of social media campaigns to promote the scheme outside any promotions taken by Westmeath County Council. All promotions by the operator must be agreed with Westmeath County Council in advance. Monthly data analytical reporting is required to be submitted to Westmeath Co