Broadacres Cloud Telephony and associated services 2022
Details
- Supplier(s)
- New Voice Media
- Value
- GBP 120,000
- Duration
- 3 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 23 December 2022
- Source
- uk:contracts_finder
Tender description
1.1 Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service (CCaaS) solutions aligned to Salesforce Service Cloud Voice. 1.2 Broadacres are looking to develop a robust and scalable cloud solution that could be used to dynamically scale to support increased call volumes and deliver new customer engagement channels and capabilities. 1.3 Broadacres are also looking to replace current SIP based PSTN telephony delivered through MS Teams for the wider organisation.
Timeline
- Completed: Award published23 December 2022Current notice
- Completed: Award date3 January 2023
- Completed: Contract expiry date3 January 2026
About the buyer
Broadacres Housing Association is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
- 72400000 · Internet services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@broadacres-housing-association.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@broadacres-housing-association.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@broadacres-housing-association.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@broadacres-housing-association.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@broadacres-housing-association.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@broadacres-housing-association.gov |
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