Expired contract

NCC837 – Contact Centre Phase 2

Details

Buyer: Northumberland County Council
Supplier(s): MISSION LABS LIMITED
Value: GBP 260,000
Duration: 2 years
Published: 1 February 2022
Source: uk:procontracts

Tender description

Under this additional contract the Supplier will provide professional services for the implementation of an Amazon Connect contact centre and related services, as well as contact centre software, and ongoing support for this solution. Phase 2 implementation: Design, build and configuration of Amazon Connect and SmartAgent for Northumberland Council’s Active Northumberland, Test & Trace & Revs & Bens Contact Centres. SmartAgent desktop software: Provision of omnichannel agent application for Northumberland Council’s Contact Centre(s). Technical support: Provision of technical support and managed service (Standard) for Northumberland Council’s Contact Centre(s).

Timeline

Completed: Award date1 December 2021
Completed: Award published1 February 2022
Current notice
Completed: Contract expiry date30 November 2023

About the buyer

Northumberland County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@northumberland-county-council.gov
Commercial Director	+44 •••• ••••••	••••••••@northumberland-county-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@northumberland-county-council.gov
Category Lead	+44 •••• ••••••	••••••••@northumberland-county-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@northumberland-county-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@northumberland-county-council.gov