CWC22183 Omnichannel Solution Preliminary Market Consultation
Details
- Topic
- Software package and information systems
- Published
- 8 November 2022
- Source
- uk:contracts_finder
Tender description
Wolverhampton City Council (WCC) would like to engage with the market to seek information from potential suppliers to establish the types of Omnichannel solutions available. This will include functionality, delivery types, integration options, data security and costing models. WCC have drafted their new Customer Service Strategy, and this is currently out for consultation. The draft future strategy aim, subject to consultation, is to provide a 'Positive Customer Experience' which is accessible, consistent, efficient and simple. To take this vision forward WCC will need to replace the current telephone system used by customer services. This exercise will help WCC understand how potential solutions can help the delivery of the new Customer Service Strategy. If you feel that your organisation can contribute to this exercise, please complete and submit the questionnaire on the WCC e-tendering system www.wolverhamptontenders.com
Timeline
- Completed: Pre-tender published8 November 2022Current notice
About the buyer
Wolverhampton City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@wolverhampton-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@wolverhampton-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@wolverhampton-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@wolverhampton-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@wolverhampton-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@wolverhampton-city-council.gov |
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