Independent Review of the Barbican Estate Office

Tender description

Scope of Project The purpose of this project is to undertake an independent review of the BEO to investigate and report on the current issues identified above. We expect the review to be undertaken from the residents' perspective and will cover: - value for money - service charges - supervision and management costs - efficiency savings - cleaning - costs and level of service - the role of the CPA's - providing services in-house or externally - processes and procedures, including use of technology - performance management - collaboration. - the organisational structure of the BEO considering all the above. - provision of services to the BEO from the Corporation. This project is limited to the Barbican Residential Estate only. The Barbican Arts Centre, the schools on the estate, the commercial properties, and St Giles Church are not within in the scope of this project. Methodology The way in which the review is undertaken and completed is up to the discretion and preferences of the provider but, we would expect it to be evidence based and include at least the following: - detailed desktop study of current practice, processes, and procedures. - analysis of relevant data including budgets, expenditure, complaints, and satisfaction data. - interviews, surveys and/or focus groups. - contact with both staff, residents, long leaseholders (resident and non-resident), and their respective representative bodies. The level of stakeholder consultation is entirely up to the provider however, this must be adequate to support the findings of the review and the subsequent recommendations for proposed changes to structures, processes, and operational procedures. Please see the project brief for more information.