VIVID 2025 Transformation Programme

Tender description

Summary of the work To deploy a Housing Management and CRM Solution built on Microsoft Dynamics 365 and Power Platform covering core Services with integration to existing solutions including Capita Open Housing and Finance Expected Contract Length 24 Months Latest start date Wednesday 1 June 2022 Why the Work is Being Done VIVID is a leading provider of affordable housing, providing homes and housing-related services and support to approximately 70,000 customers. VIVID has over 30,000 homes in the south of England spanning Hampshire, Surrey, Berkshire and expanding into West Sussex. To support its operations, VIVID Housing has an existing technology estate which is centred around Capita’s Open Housing product. In addition to Open Housing, the estate comprises an additional 20+ systems which provide specialist functions, for example DRS (Dynamic Resource Scheduling). While Open Housing and the associated systems have provided good service to VIVID and its customers, changes are slow to implement and integrations complicated, reducing our ability to update Business processes to match the way we deliver our services today. To resolve these challenges, VIVID is embarking on a Transformation Programme, revising processes to maximise efficiency and service, whilst replacing the existing IT systems with Microsoft Dynamics to underpin and support the new ways of working. The solution/transformation will ultimately support Vivid in complying with its statutory obligations applicable to Housing Associations in relation to asset management Problem to Be Solved VIVID is looking for a partner who has the skills and experience in Microsoft Dynamics, and Social Housing processes, or equivalent processes, to support the IT elements of the transformation. Who Are the Users Approximately 900 users jointly between Portsmouth and Basingstoke, performing all HA activities from building, customer services, renting, sales, repairs and maintenance. Early Market Engagement Exploratory discussions with a number of suppliers in the market place Work Already Done Initial Discovery including draft programme phasing, functional scope and target architecture. Existing Team Programme Board Members and Sponsors, Product Owners, SME's, Programme Manager, Enterprise Architect, Lead Solution Architect, existing IT team Current Phase Discovery Skills & Experience • Has experience of successfully implementing Microsoft Dynamics CRM • Has demonstrable experience implementing end-to-end processes, including: Contact Centre, Sales, Lettings, Repairs, Planned Maintenance, Direct Labour Organisation, Housing Tenancy Management, Compliance, Service charges, or processes of equivalent nature and complexity • Has experience of delivering Mobile solutions for Customer and Field Services, including repairs, maintenance and job scheduling • Has proven Microsoft Dynamics capability to deliver     Design     Configure/Build     Testing including SIT   Environment & Code Management using Azure DevOPS    Training    Cutover/Implementation  Live Support • Has proven Microsoft Dynamics technical capability to deliver   Solution Architecture     Web application technologies – PWA, SPA, React, Angular    Data migration ideally from Capita Document Management using SharePoint   BI & Reporting • Can mobilise sufficiently qualified resource to start programme delivery by June '22, and key Technical/Functional resource is available for face-to-face meetings and workshops at VIVID’s premises Nice to Haves • Able to work remotely in an Agile manner • Have the flexibility to source resources and specialist skills from within your organisations within tight timescales to meet programme milestone • Have the ability to effectively engage with staff and stakeholders at all levels to progress outcomes while understanding other demands on their time and other priorities • Share experience and knowledge with VIVID staff to help build their capabilities Work Location VIVID Housing's office locations in Portsmouth and Basingstoke, and remote working Working Arrangments At VIVID locations for key programme meetings and workshops. Remote, using MS Teams for communications. Security Clearance None - however standard business confidentiality agreements and non-disclaimer agreements will need to be signed where appropriate Additional T&Cs Right to cancel or vary the competition:- VIVID Homes reserves the right: To amend, clarify, add to or withdraw all or any part of the Invitation to Tender at any time during the tender process To vary any timetable or deadlines set out in the Invitation to Tender; Not to conclude a contract for some or all of the services for which tenders are invited; and To cancel all or part of the tender process at any stage at any time. No. of Suppliers to Evaluate 3 Proposal Criteria • Technical Competence • Cultural Fit • Price Cultural Fit Criteria • Work collaboratively as part of a multi-disciplinary team with VIVID and 3rd party suppliers • Have the ability to challenge and question existing behaviour or perspectives while maintaining good working relationship Payment Approach Capped time and materials Assessment Method • Case study • Reference • Presentation Evaluation Weighting Technical competence 60% Cultural fit 15% Price 25% Questions from Suppliers 1. [Supplier Name Redacted] provide Software Testing and Quality Assurance Services only. Would you consider using an independent testing partner to assure the delivery of the implementation? Yes, We would consider an independent testing partner as part of a main supplier's submission. 2. Being public holiday in UK on 18th April 2022, will submission date change? Thank you for the question, unfortunately the deadline is fixed by the portal and cannot be amended. As a result, the deadline will remain as advertised