Expired contract

TfL 95857 - Customer Satisfaction Surveys

Details

Value
GBP 1,425,000
Duration
3 years
Topic
Research services
Published
8 September 2022

Tender description

This contract is for the development and management of Transport for London's Customer Satisfaction Surveys. This contract has the overall aim of delivering greater insight and business improvements to the organisation and to strengthen the understanding of our customers across the Transport for London (TfL) network. This contract ensures that customer needs are discussed at the highest levels within the organisation and provides focus that customer requirements are considered in all decisions that TfL makes. A mini competition was competed via the CCS Research and Insights Framework RM6126.

Timeline

  1. Completed: Award published8 September 2022
    Current notice
  2. Completed: Award date17 September 2022
  3. Completed: Contract expiry date17 September 2025

About the buyer

Transport for London is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73110000 · Research services

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Decision makers

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