TfL 95857 - Customer Satisfaction Surveys
Details
- Buyer
- Transport for London
- Supplier(s)
- Verian Group UK Ltd
- Value
- GBP 1,425,000
- Duration
- 3 years
- Topic
- Research services
- Published
- 8 September 2022
- Source
- uk:contracts_finder
Tender description
This contract is for the development and management of Transport for London's Customer Satisfaction Surveys. This contract has the overall aim of delivering greater insight and business improvements to the organisation and to strengthen the understanding of our customers across the Transport for London (TfL) network. This contract ensures that customer needs are discussed at the highest levels within the organisation and provides focus that customer requirements are considered in all decisions that TfL makes. A mini competition was competed via the CCS Research and Insights Framework RM6126.
Timeline
- Completed: Award published8 September 2022Current notice
- Completed: Award date17 September 2022
- Completed: Contract expiry date17 September 2025
About the buyer
Transport for London is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 73110000 · Research services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov |
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