Contact Centre Platform Replacement
Details
- Topic
- Call centre
- Published
- 9 August 2022
- Submission
- 24 August 2022
- Source
- uk:procontracts
Tender description
<p>Replacement of the current on-premises Cisco Finesse contact centre solution with a cloud-based solution with the capabilities for, but not restricted to skills-based routing, comprehensive real-time and historical reporting, real-time agent and call monitoring, multi-channel integration, site agnostic call routing, cloud queuing, end to end call recording, payment processing, AI IVR, call-back functionality, customer surveys by text and email, customer self-serve, Microsoft Teams for Voice integration, fully resilient with a high standard service wrap.</p> Keywords: Telephony, Contact Centre
Timeline
- Completed: Tender published9 August 2022Current notice
- Completed: Submission date24 August 2022
About the buyer
Gloucestershire County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@gloucestershire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@gloucestershire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@gloucestershire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@gloucestershire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@gloucestershire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@gloucestershire-county-council.gov |
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