Multi Provider Framework Agreement for the Provision of Interpreting, Translation and Related Services

Tender description

Norfolk County Council on behalf of INTRAN has established a multi provider framework agreement for the provision of professional public interpreting, translation and related language services.INTRAN is a public and third sector multi-agency partnership that ensures people who are Deaf, and those with limited or no English proficiency, have equitable access to information and services through the provision of professional interpreting, translation, transcription and related language support services. Lot 1a: Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – Bedfordshire This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters. Lot lb: Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – Cambridgeshire This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters. Lot 1c: Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – Essex This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters. Lot 1d: Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – Hertfordshire This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters. Lot 1e: Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – Norfolk This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters. Lot 1f: Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - Suffolk This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters. Lot 1g: Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – East Midlands This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters. Lot 1h: Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – South East Counties in the South East Lot 2a: Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment – Eastern Region This Lot will enable people who have Limited or No English Proficiency to access a professional interpreter in a language/dialect they understand on a face to face basis or by video link arranged in advance. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters. Lot 2b: Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment – East Midlands This Lot will enable people who have Limited or No English Proficiency to access a professional interpreter in a language/dialect they understand on a face to face basis or by video link arranged in advance. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters. Lot 2c: Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment – South East This Lot will enable people who have Limited or No English Proficiency to access a professional interpreter in a language/dialect they understand on a face to face basis or by video link arranged in advance. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters. Lot 3: Telephone English/Foreign languages and dialects interpreting on demand This Lot will enable people who have limited or no English Proficiency to access a telephone interpreter in a language/dialect they understand. The access will be immediate, established within seconds of connecting, and will not be on appointment. The service will be on demand 24 hours a day 365 days a year. Lot 4a: Video Interpreting English/British Sign Language and related services This Lot will enable people who are users of British Sign Language to communicate with staff communicating in English, via a video interpreter. Lot 4b: Video Interpreting English/Foreign Languages and Dialects and related services This Lot will enable people who are speakers of a foreign language or dialect to communicate with staff communicating in English, via a video interpreter. Lot 5: Translation, Braille and related services This Lot will enable INTRAN members to access translated versions of text documents within agreed timescales.