Awarded contract

National Contact Centre

Details

Buyer: Network Rail
Supplier(s): Journeycall Limited,
Value: GBP 3,815,629.12
Topic: Telecommunication services except telephone and data transmission services
Published: 12 January 2022
Source: uk:find_a_tender

Tender description

Network Rail requires a National Contact Centre Service for the use of external stakeholders. This service also covers the Commercial Property Helpdesk. The service is 24/7, 365 days a year, 366 days in a leap year and covers telephony, live chat, email, letter processing and the management of Network Rail’s social media Lot 1: Network Rail requires a National Contact Centre Service for the use of external stakeholders. This service also covers the Commercial Property Helpdesk. The service is 24/7, 365 days a year, 366 days in a leap year and covers telephony, live chat, email and letter processing and the management of Network Rail’s social media.

Timeline

Completed: Award date1 November 2021
Completed: Award published12 January 2022
Current notice

About the buyer

Network Rail is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

64220000 · Telecommunication services except telephone and data transmission services
79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@network-rail.gov
Commercial Director	+44 •••• ••••••	••••••••@network-rail.gov
Procurement Manager	+44 •••• ••••••	••••••••@network-rail.gov
Category Lead	+44 •••• ••••••	••••••••@network-rail.gov
Senior Buyer	+44 •••• ••••••	••••••••@network-rail.gov
Contracts Manager	+44 •••• ••••••	••••••••@network-rail.gov