Irvine Housing Association Repairs and Maintenance Contract

Tender description

Irvine Housing Association is seeking expressions of interest from suitably qualified and experienced service providers for the delivery of responsive repairs, void property works and aids and adaptations works to its c. 2,300 properties under a TPC 2005 (as amended). The contract will be awarded to a single service provider and run for an initial period of 10 years with the option to extend it by up to five years to a total Contract Term of 15 years. The contract will have provision to include additional workstreams over the Contract Term, including (but not limited to) kitchen and bathroom, window and door, adaptations, electrical and fencing works. Irvine Housing Association is seeking expressions of interest from suitably qualified and experienced service providers for the delivery of responsive repairs, void property works and aids and adaptations works under a TPC 2005 (as amended). The contract will be awarded to a single service provider and run for an initial period of 10 years with the option to extend it by up to five years to a total Contract Term of 15 years. The contract will have provision to include additional workstreams over the Contract Term, including (but not limited to) kitchen and bathroom, window and door, electrical, fencing, adaptations, cyclical decorating, FRA and associated remedial works, asbestos removal and roofing works. The appointed contractor will be required to have a robust ICT solution for the delivery of the service and management and transfer of data, and to deliver high levels of customer satisfaction, robust management of complaints and provide mechanisms for customer engagement and customer insight analysis that result in service improvements and delivery of community benefits. This procurement is being run using a three-stage 'Competitive Dialogue' procedure under the Procurement Scotland Regulations. For further information please refer in particular to: Regulations 58 and 59 of The Public Contracts (Scotland) Regulations 2015, and Regulation 78 of the Utilities Contracts (Scotland) Regulations 2016. Under the first stage of the process, bidders are required to complete a Single Procurement Document ("SPD") and associated appendices. Following evaluation of submitted SPDs, Irvine HA anticipates inviting six bidders to participate in the second stage of the process and Submit Detailed Solutions ("ISDS" stage), following which it will shortlist three bidders to participate in Competitive Dialogue and Submit Final Tenders ("ISFT" stage) under the third and final phase of the process. Full details of all requirements, the evaluation criteria and how to participate are included in the procurement and Tender documents.