IVR Announcement Recording
Details
- Value
- GBP 20,000
- Topic
- Interactive voice response software package
- Published
- 24 February 2021
- Submission
- 16 March 2021
- Source
- uk:contracts_finder
Tender description
Southampton City Council recently insourced both its customer service operation and its IT provision. Customer services have been through a significant transformation since returning to the council and are taking a greater focus on customer service and first-time resolution. We have recently invested in a new telephony platform and are overhauling the IVR (Interactive Voice Response) set up in switching over. As a part of this, we want to invest in high-quality recorded announcements. SCC is in the process of upgrading and redesigning our IVR (Interactive Voice Response) system for the council. We deal with over 400,000 calls a year and are keen to deliver the best possible customer experience. This is a 3+1+1 contract.
Timeline
- Completed: Tender published24 February 2021Current notice
- Completed: Submission date16 March 2021
About the buyer
Southampton City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48512000 · Interactive voice response software package
- 72212512 · Interactive voice response software development services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@southampton-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@southampton-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@southampton-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@southampton-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@southampton-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@southampton-city-council.gov |
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