Quality Analysis– Identifying bus service quality improvements, to grow patronage and improve the passenger experience

Tender description

<p>This commission forms part of a trio of workstreams that comprise workpackage 1, of the Mayoral Combined Authority (MCA) response to the bus review.&nbsp; In July 2020, the MCA adopted a set of principles distilled from the findings of the Bus Review to identify at a high level, the types of measures that need to be considered if we are to deliver meaningful improvement to our bus system.</p> <p>&nbsp;</p> <p>This commission is the Quality Analysis workstream, which will set out &lsquo;what better looks like&rsquo; in terms of the quality and standards our customers should expect, from the region&rsquo;s bus service.&nbsp; The Quality Analysis will utilise customer insights, market segmentation and draw upon the outputs of the Route Analysis workstream, to develop a Universal Quality Standard and a prioritised list of quality improvements for the consideration of Leaders. The interventions, investment and powers required to improve the passenger experience must be clearly identified to inform decision making.</p> Keywords: Quality Analysis, Bus Review