Service partner services, including service management, service desk and environment management

Tender description

The Ambulance Radio Programme ('ARP') on behalf of the Secretary of State for Health and Social Care (the 'Authority') is seeking to procure a supplier to fulfil the role of a service partner to support the Authority projects delivering the constituent programmes and that can scale to support future Authority initiatives and product offerings. The Authority is looking to partner with a provider who can demonstrate capabilities in "product management" - not simply providing "service desk" and "Service Management" functions - who can demonstrate an ability to integrate elements of discrete project deliverables as "service offerings" to Service Recipients. The scope will also involve environment management and ad-hoc services, as more particularly described in this Service Requirements. The constituent programmes being delivered by the Authority are: • ESN - the replacement of the Airwave network which is being delivered by the Home Office's ESMCP. • CRS - the delivery of the new integrated communications and control system to the English Ambulance Trusts, the Welsh Ambulance Service NHS Trust and the Scottish Ambulance Service. The contract for the delivery of CRS was awarded to Frequentis in May 2017. • MDVS - the delivering of the new NMA to the English Ambulance Trusts (and potentially the Welsh Ambulance Service NHS Trust and/or the Scottish Ambulance Service, if those bodies elect to participate in the MDVS programme). The scope of the MDVS programme also includes the delivery of Vehicle Hardware to run the NMA and the replacement of TETRA radio terminals with devices that can connect to the ESN. • HEMS - the core function of the Helicopter Emergency Medical Service (HEMS) Air Ambulance is to deliver front line medical care to patients in the pre-hospital environment. All HEMS Air Ambulances in England are operated by charities and receive their tasking via Ambulance Trusts Control Rooms under terms of individual MOUs which are in place Service Recipients. From the Effective Date and in accordance with the Implementation Plan, the Supplier shall provide the Services to each of the English Ambulance Trusts and any successor bodies thereto that perform any of the functions previously performed by any of the foregoing bodies: (a) South Western Ambulance Service NHS Foundation Trust (SWASFT); (b) East Midlands Ambulance Service NHS Trust (EMAS); (c) East of England Ambulance Service NHS Trust (EEAST); (d) London Ambulance Service NHS Trust (LAS); (e) North West Ambulance Service NHS Trust (NWAS); (f) Isle of Wight NHS Trust (IoW); (g) South Central Ambulance Service NHS Foundation Trust (SCAS); (h) South East Coast Ambulance Service NHS Foundation Trust (SECAmb); (i) West Midlands Ambulance Service University NHS Foundation Trust (WMAS); (j) North East Ambulance Service NHS Foundation Trust (NEAS); and (k) Yorkshire Ambulance Service NHS Trust (YAS). Please refer to the Service Requirements for a complete list of Service Recipients.