INTEGRATED LAND AND PROPERTY-BASED IT CASE MANAGEMENT SOLUTION

Tender description

The Authority requires an integrated land and property-based IT case management solution for multiple regulatory services across the authority. The solution will be highly embedded within the organisation and underpin many business processes and cases. It is an essential element in determining many regulatory and compliance functions and is business critical for the following services: - Planning (applications, appeals, enforcement, listed buildings, tree preservation orders, development condition monitoring) - Building Control (including contraventions and dangerous structures) - Environmental Health (accident reports, commercial premises, service requests, infectious diseases, pest control, pollution prevention and control, private water supplies) - Law Enforcement Team (environmental enforcement, tackling anti-social behaviour, issuing enforcement notices and fixed penalty notices) - Land Charges - Private Sector Housing (residential premises, housing assistance grants, service requests, licensing houses in multiple occupation (HMO's)) - Trading Standards (business register, service requests, risk analysis, Consumer Direct interface) - Contaminated Land (register of land which has hosted uses that may lead to contamination) - Licensing (licensed premises and individuals covering alcohol, gambling, and all other licensable activities) - Local Land and Property Gazetteer (LLPG) (street naming and numbering). The solution must also incorporate broad, overarching functionality such as an electronic document management system (EDMS) which will hold all records for the relevant cases and will enable fast, reliable access to all documents for all users and mobile working capability. The new solution must support the over-arching ambition of H&F to deliver an improved, more joined up customer experience for residents by improving and broadening channels through which the customer can access services. The aim is for the new solution to be Live by 20 March 2023.