Closed tender

RBK_Leading Council: Customer Experience, Business Support & Revenue and Benefits Consultancy Review

Details

Topic
Business analysis consultancy services
Published
8 December 2020
Submission
18 December 2020

Tender description

<p>Prior to the COVID-19 pandemic, RBK was about to launch an ambitious transformation programme focused on delivering better outcomes for our communities and businesses at the same time as delivering savings and supporting income generation. Like other borough&rsquo;s the COVID-19 pandemic has had a profound impact on local communities and on the council&rsquo;s financial position, the requirement to transform at pace is now more important than ever. One of the cross-cutting transformation themes is focused on RBK being a &lsquo;Leading Council&rsquo; - Kingston leading the way; developing a 21st century digital council with engaged citizens. Innovative, streamlined and joined-up services that place the resident at the centre of everything we do. The council&rsquo;s customer experience, business support and revenue and benefits services are a key area of transformational focus as part of this Leading Council theme.</p> Keywords: Consultancy

Timeline

  1. Completed: Tender published8 December 2020
    Current notice
  2. Completed: Submission date18 December 2020

About the buyer

Royal Borough of Kingston upon Thames is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72221000 · Business analysis consultancy services
  • 79411000 · General management consultancy services

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