Expired contract

19-20.CSG.5 Understanding customer perceptions of communications

Details

Buyer
HM Revenue & Customs (HMRC)
Supplier(s)
IPSOS MORI UK LIMITED
Value
GBP 40,000
Duration
4 months
Topic
Research services
Published
29 January 2020
Source
ContractsFinder

Tender description

This research will involve undertaking in-depth interviews with recipients of communications relating to owing a debt to HMRC and declaring let property income to HMRC. The overall aim of the research is to gather evidence and customer insight to help HMRC to improve the quality and impact of communications campaigns. Participants will be shown specific messages and letters and interviews will explore the clarity of the messages and customer responses to them.

Timeline

  1. Award date5 August 2019
  2. Contract expiry date30 November 2019
  3. Award published29 January 2020
    Current notice

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73110000 · Research services

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