Toll-collection services

Tender description

The authority is seeking to procure an Enforcement Service Provider (the ‘ESP’) to provide a range of services relating to the recovery of unpaid tolls and fines charged for the use of tolled facilities within Ireland. The main service performance requirements are expected to be, but are not limited to, the following: • establishing and implementing accurate and reconcilable business processes to accredited quality management standards; • have available and reliable service provision delivered to specified performance levels; • have secure business processes including having all systems and communications protected against internal and external security threats, fraud and cybercrime; • have integrated systems with eFlow operator to enable 2-way interface on all customer transactions; • comprehensive and flexible reporting procedures; and • compliance with all relevant legislation (e.g. including Data Protection/GDPR) and relevant standards (e.g. PCI-DSS, relevant ISO Standards).