Business services: law, marketing, consulting, recruitment, printing and security

Tender description

DIT provides an Overseas Business Network service to help UK companies navigate overseas market entry. The OBN Service is delivered by Overseas Delivery Partners for countries across 7 global regions. Following a review, DIT is proposing to procure a replacement service, with improvements that will: ensure easier access into overseas markets, increase export growth, service additionality, engage businesses with high potential export and improve both customer satisfaction and return on investment per business. We are consulting the market on the delivery model for EISS to ensure business continuity. This PIN is related to Phase III of EISS which comprises of the South Asia, Europe and Asia Pacific regions. The contract values for each region are: South Asia: GBP 1 350 000-GBP 4 050 000; Europe: GBP 4 950 000-GBP 14 850 000; Asia Pacific: GBP 2 600 00-GBP 7 800 000. This is contract value is for a 5-year period which includes the 3-year period plus two additional 12-month optional extensions. The aim of the Enhanced International Support Service is to simplify the UK exporter journey and as far as possible to deliver a consistent service offer across all regions with the aim being to substantially increase the contribution and value of exports from UK SME's internationally. The Enhanced International Support Service in a global region may include the provision of services to UK businesses seeking to export into the region, planning and market entry advice for exporters, regional market research and advisory. The Enhanced International Support Service in a global region may also include industry sector specific research and advice, developing and maintaining a catalogue of local related specialist service providers (e.g. lawyers, accountants, sector specialists), service catalogue maintenance, regional service coordination, contact hub with associated ICT and digital services (e.g. CRM and call handling systems), support to incoming missions. The EISS procurement is split into three phases: Phase 1 includes China and North America regions; Phase 2 includes EECAN, Africa, Middle East and LATAC regions; Phase 3 includes South Asia, Europe, and Asia Pacific regions. This particular PIN is for the purposes of market engagement for Phase 3 Regions. The EISS Team will be hosting a market engagement webinar via Microsoft Teams on the 23 November 2020. This webinar will provide an introduction to the EISS service and will provide an opportunity to ask questions regarding the specific Phase 3 regions. There will be further opportunity to engage with the EISS Team one on one in the 1-3 weeks following the webinar. Further details about how to join the webinar are detailed on the final page of the PIN.