Services provided by extra-territorial organisations and bodies

Tender description

The provision of a staffed, agile regional office presence, based in Malaysia, including student recruitment, marketing and partnership development services on behalf of the university across the South East Asia region. The service comprises two main elements: 1) A management framework with the following features: General set up and infrastructure: • an appropriate legal entity under which local operations can take place; • well located premises with easy, direct access to a significant proportion of the student target market with appropriate workspaces for at least three staff and including videoconferencing facilities; • arrangements for flexible working away from the office; • IT and telecommunications infrastructure of an international standard, including secure, high speed internet access (please also refer to the further details and requirements provided under the heading of ‘IT Systems and Data’; • storage space for documents and marketing materials; • access to infrastructure that supports continued delivery of recruitment and marketing activity in South East Asia; • provides stability but also flexibility, allowing us to respond to opportunity and changing market needs. Business operations: • regular communication, providing monthly progress reports and providing timely, accurate management information in relation to the office and its operations; • provision of HR and associated services including line management of local staff and ongoing recruitment of appropriate personnel, as necessary. Financial Management: • regular (monthly) reporting of financial performance against agreed budgets; • oversight of the financial administration of the Office including management of payroll and relevant tax, benefits, pension and insurance payments for all staff, in accordance with Malaysian laws and regulations; • management of the project bank account and ensuring compliance with all local tax requirements; • proper accounting procedures, records and controls and adhering to the University’s and local accounting standards and policies; • to be responsible for statutory reporting, corporate governance, management reporting, financial planning, internal controls, credit control and risk management; • to provide costing information to support product development and commercial decision making; • to appoint an external auditor to provide annual audited accounts. 2) The appointment of appropriate personnel to deliver the service: The transfer of three staff members from the University in accordance with all applicable local law, on the same salary (and subject to annual increments In April of each year of no less than 5 %) within the same salary banding as from the full service delivery date.