Call centre
Details
- Value
- EUR 360,000
- Topic
- Telephone and data transmission services
- Published
- 13 January 2020
- Submission
- 14 February 2020
- Source
- TedNotices
Tender description
The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP. The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.
Timeline
- Completed: Tender published13 January 2020Current notice
- Completed: Submission date14 February 2020
About the buyer
Department of Social Protection is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 64210000 · Telephone and data transmission services
- 64214200 · Telephone switchboard services
- 64220000 · Telecommunication services except telephone and data transmission services
- 79500000 · Office-support services
- 79511000 · Telephone operator services
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-of-social-protection.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-of-social-protection.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-of-social-protection.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-of-social-protection.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-of-social-protection.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-of-social-protection.gov |
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