Energy Technology List: Online Services Discovery

Tender description

Why the Work is Being Done We communicate extensively with the public using a range of digital channels and we need to ensure that the Energy Technology List service continues to meet the needs of our users. We need to analyse the effectiveness and customer satisfaction of this service, establish a revised set of user needs, and identify opportunities which will support our business energy efficiency objectives. We aim to complete this Discovery project by 5 April 2019. Problem to Be Solved Review and detail user website testing to understand the journey of users through the ETL service. Conduct user research and testing to ensure there is enough to understand and develop a suite of user needs. Cover these user needs and ensure user stories are consistent with them. Assess current user stories and personas to determine suitability, update where required and create further ones where gaps are determined given the results of the research. The personas should be tested through interaction with the defined user groups. Scope out what website design and functionality should be looked at in the build phase. Who Are the Users The users should represent a broad cross-section of business and commercial users whether these are manufacturers listing products or companies procuring ETL listed products. We can provide contacts for some business users and trade bodies but the remainder would have to be sourced as part of the task. Early Market Engagement N/A Work Already Done BEIS has already produced a set of discovery outputs including persona and journey creation, and these can be made available to the successful bidder. Existing Team The supplier will be working with the BEIS ETL Policy Team and its external delivery partners. Current Phase Live Work Location As we want the provider to assess our digital services the majority of this work can take place off site. However, it will require time to be spent at our London office for project briefing, regular Agile ceremonies, reporting and feedback. There is a substantial element of the task involving direct contact with our user base. Working Arrangments We want the provider to communicate with our users and potential users so they can do this in whatever way they feel most appropriate and we would not require them to be on site for any specific amount of time. We would expect them to visit our team and delivery partners in London as required for meetings and workshops as well as be available for regular teleconferences. They may need to visit our offices more in the initial phase of work as we plan and agree the scope of the project. Expenses should be covered within budget for the project. Security Clearance Must comply with BEIS' Security requirements. Additional T&Cs Skills & Experience experience of user research experience of agile/product backlog development website design website content management Experience of effective engagement with current and potential users, including assisted digital users. Nice to Haves development of government websites knowledge of energy efficiency research/data No. of Suppliers to Evaluate 3 Proposal Criteria Approach and methodology Estimated time frames for the work How the approach or solution meets our goals Value for money Cultural Fit Criteria Work well in a collaborative agile team and be confident at communicating and demonstrating developments and ideas Be respectful of different opinions and constructive in feedback Can work with users with low technical expertise Share knowledge and experience with the team Payment Approach Capped time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 65% Cultural fit 10% Price 25% Questions from Suppliers Budget range