Customer services
Details
- Buyer
- Luton Council
- Value
- GBP 500,000
- Topic
- Market and economic research; polling and statistics
- Published
- 30 January 2019
- Submission
- 7 March 2019
- Source
- TedNotices
Tender description
Lot 1: to develop a holistic continuous improvement customer experience strategy. This will have customers at the heart of our service, improving the customer journey and making LLA the airport of choice. The timeframe we would like to work with you on this is 6 to 10 weeks; Lot 2: an implementation plan to deliver the introduction and support, of the strategy. Improving the customer journey with customers at the heart of our service and making LLA the airport of choice. The Timeframe for this may vary from 3 months to 12 months depending on tender bids, which must be comprehensive in achieving our outcome. Note — you may bid for one or both lots. To develop a holistic continuous improvement customer experience strategy. This will have customers at the heart of our service, improving the customer journey and making LLA the airport of choice. The timeframe we would like to work with you on this is 6 to 10 weeks. Lot 2: An implementation project to deliver the introduction and support of the strategy. Improving the customer journey with customers at the heart of our service and making LLA the airport of choice. The Timeframe for this may vary from 3 months to 12 months depending on tender bids, which must be comprehensive in achieving our outcome.
Timeline
- Completed: Tender published30 January 2019Current notice
- Completed: Submission date7 March 2019
About the buyer
Luton Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79300000 · Market and economic research; polling and statistics
- 79342000 · Marketing services
- 79342300 · Customer services
- 79342310 · Customer survey services
- 79342311 · Customer satisfaction survey
- 79342320 · Customer-care services
- 79400000 · Business and management consultancy and related services
- 79410000 · Business and management consultancy services
- 79413000 · Marketing management consultancy services
- 79414000 · Human resources management consultancy services
- 79416200 · Public relations consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@luton-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@luton-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@luton-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@luton-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@luton-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@luton-council.gov |
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