Expired contract

Customer Satisfaction Research: Telephone Annual Survey

Details

Value
GBP 25,000
Duration
1 year
Topic
Survey services
Published
17 October 2019

Tender description

Travel survey via telephone research to be carried out to track satisfaction and travel behaviours on bus, tram and train in South Yorkshire. This survey is a replacement for the postal self-completion travel survey which has been carried out since 2005 (although it is recognised that due to the significant change in format and methodology that the new telephone survey will not be directly comparable to this postal survey). This telephone survey is a comprehensive piece of research capturing information on: * Passenger Satisfaction * Customer Profiling * Customer Characteristics

Timeline

  1. Completed: Award date10 October 2019
  2. Completed: Award published17 October 2019
    Current notice
  3. Completed: Contract expiry date31 October 2020

About the buyer

South Yorkshire Passenger Transport Executive is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79311000 · Survey services
  • 79342311 · Customer satisfaction survey

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Decision makers

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